Privacy Policy
Your Data Protection
Understanding how we collect, use, and protect your information when you use our consignment and delivery services.
Our Commitment to You
At Firstclasdelivery, your privacy and data security are important to us. In order to provide our logistics, consignment, shipment tracking, and delivery services, we are required to collect and process certain personal and shipment-related information.
We are committed to handling your data responsibly and in compliance with applicable data protection laws and regulations.
Information We Collect
We may collect the following information when you use our services:
- Sender and receiver names, email addresses, and phone numbers
- Delivery and pickup addresses
- Shipment descriptions, weight, quantity, and tracking numbers
- Payment and billing information
- IP address, browser type, and usage data for security and analytics
How We Use Your Information
Your information is used strictly to:
- Process, manage, and deliver consignments
- Provide real-time shipment tracking and notifications
- Comply with customs, legal, and regulatory requirements
- Improve our services and platform security
- Communicate important shipment updates and service notices
Customs & Regulatory Compliance
International shipments may require customs clearance documentation. Information provided by you may be shared with customs authorities, logistics partners, or regulatory bodies where legally required to process and deliver your shipment.
Data Sharing
We do not sell your personal information. Data may only be shared with trusted third-party service providers such as carriers, payment processors, and customs agents strictly for operational purposes.
Data Security
We implement technical and organizational safeguards to protect your data against unauthorized access, loss, misuse, or disclosure. Access to personal data is limited to authorized personnel only.
Data Retention
We retain personal and shipment information only for as long as necessary to fulfill contractual obligations, comply with legal requirements, and resolve disputes.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data, subject to applicable laws. Requests may be made by contacting our support team.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Email: support@firstclasdelivery.live