HELP CENTER
Frequently Asked Questions
All You Need to Know
Find answers to common questions about our consignment, delivery, tracking, and customs processes.
You can track your shipment by entering your tracking number on the
tracking page. Real-time updates will show the shipment status,
current location, and estimated delivery date.
“Active” or “In Transit” means your shipment is currently moving
through our logistics network and has not yet reached its final
destination.
Delays may occur due to customs inspections, weather conditions,
incomplete documentation, or carrier-related issues. Any major
updates will appear on your tracking timeline.
A customs clearance document is required for international shipments
to comply with import regulations. Some shipments may require permits
or additional documentation before delivery.
The sender or receiver is responsible for any customs duties, taxes,
or permit fees unless otherwise agreed. These charges are determined
by customs authorities.
Address changes may be possible before final delivery. Please contact
support as soon as possible with your tracking number for assistance.
Prohibited items include hazardous materials, illegal goods, and items
restricted by international shipping laws. Always confirm before
sending a shipment.
You can contact our support team via email or the contact form on our
website. Please include your tracking number for faster assistance.